Refund & Service Policy

Last updated: May 12, 2026

1. Overview

This policy covers refunds and service delivery for all products and services offered by Humziq (SMC-Private) Limited, including Spatiq (AR commerce platform), WorkLedger (workforce SaaS), and custom software development and e-commerce store services.

2. Spatiq — AR Credit Packs

Spatiq operates on a pay-as-you-go credit model with no monthly subscription. You purchase a one-time credit pack and use credits at your own pace — they never expire.

Credit Packs

  • Free — 1 credit included, no card required
  • Trial — 3 credits for $9
  • Starter — 10 credits for $25
  • Growth — 50 credits for $99
  • Studio — 150 credits for $249

No Refunds on Credit Purchases

All Spatiq credit pack purchases are final and non-refundable. Because credits are delivered digitally and immediately upon payment, we do not offer monetary refunds on any credit pack once purchased — regardless of whether the credits have been used.

Automatic Credit Refund on Generation Failure

If an AR 3D model generation fails due to a platform error on our end, the credit consumed for that generation is automatically returned to your Spatiq account balance. This is a credit reinstatement — not a monetary refund.

Free Plan

The free plan includes 1 credit at no charge. No card is required and no refund applies.

3. WorkLedger — Per User / Per Month Subscription

WorkLedger is billed on a per user, per month basis with the following plans:

  • Starter — $5 / user / month (up to 25 users)
  • Professional — $10 / user / month (up to 100 users)
  • Enterprise — custom pricing (unlimited users)

First-Month Refund — 7-Day Window

If you are not satisfied after subscribing for the first time, you may request a full refund within 7 days of your initial payment. Refund requests submitted after 7 days will not be accepted.

Renewals

Monthly renewals are non-refundable. Cancel before your next billing date to avoid being charged for the following month. You will receive an email reminder before each renewal.

Cancellation

You may cancel at any time from your account dashboard. Access continues until the end of the current paid billing period. No partial-month refunds are issued upon cancellation.

4. Custom Development Services

Custom software, e-commerce store development, and AR integration projects are governed by a project agreement signed between Humziq and the client. The following general terms apply:

  • Deposits: An initial deposit (typically 30–50% of the project value) is required to begin work. Deposits are non-refundable once development has commenced.
  • Milestone payments: Payments made upon milestone completion are non-refundable for work already delivered and approved.
  • Project cancellation: If a client cancels a project mid-way, they are liable for the cost of work completed up to the cancellation date. Any overpayment beyond the work completed will be refunded.
  • Revisions: Each project includes a defined number of revision rounds as specified in the project agreement. Additional revisions are billed at our standard hourly rate.

5. Service Delivery

  • SaaS platforms (Spatiq, WorkLedger): Access is granted immediately upon successful payment. All services are delivered digitally — no physical shipping applies.
  • Custom projects: Delivery timelines are agreed upon at the start of each project. We communicate proactively if any delays arise. Typical delivery time is 2–8 weeks depending on project scope.
  • E-commerce stores: Completed stores are handed over digitally via deployment or source code transfer as agreed. Setup and onboarding support is included for 14 days post-delivery.

6. Disputes

If you are unsatisfied with a delivered service, please contact us within 7 days of delivery at [email protected]. We will work with you in good faith to resolve any issues. Chargebacks or payment disputes raised without first contacting us may result in suspension of access to our services.

7. How to Request a Refund

To request a refund, email us at:

  • Email: [email protected]
  • Subject line: Refund Request – [Your Name / Order ID]
  • Include: Your account email, product name, purchase date, and reason for the refund request.

Approved refunds are processed within 7–10 business days and returned to the original payment method.

8. Contact

  • Email: [email protected]
  • Phone: +92 341-3139126
  • Address: 427 Block 15, Street 13 Dastagir, Karachi City, Sindh 75590, Pakistan